G20 Privacy Policy — Protecting Your Information
G20 is committed to protecting the privacy and personal information of every Malaysian user. This document clearly explains how we collect, use, and safeguard your data.
Effective date: 1 January 2026. This policy applies to all g20 platform users.
1. Information We Collect
To provide a secure and fully functional service, g20 collects several categories of information from users. This is done transparently and only for the purposes stated in this policy.
The categories of information we collect include:
- Account information: Full name, email address, phone number, date of birth, and identification details required during g20 account registration.
- Payment information: Transaction details in MYR (RM), including payment methods used such as FPX and Touch 'n Go. Full card numbers are never stored on our servers.
- Device and browser information: Your IP address, device type, operating system, browser version, and screen resolution are collected automatically for security and platform optimisation purposes.
- Usage data: Gaming session records, transaction history, game preferences, and platform usage patterns.
- Cookies and tracking data: Small cookie files are stored on your device to maintain your login session and improve your overall experience. Further details are provided in the cookies section below.
2. Purpose of Data Use & Cookies Policy
All information collected by g20 is used solely for legitimate purposes directly related to delivering our platform services. We do not use user data for unrelated purposes without prior consent.
- Verify identity and securely manage user accounts
- Processing deposits and withdrawals in MYR
- Detect and prevent fraud and unauthorised access
- Providing effective customer support
- Sending important notifications related to your account and transactions
- Comply with applicable legal requirements in Malaysia
G20 uses session cookies to keep you logged in, preference cookies to save your language and display settings, and internal analytics cookies to understand platform usage patterns. We do not use third-party cookies for advertising purposes. You may configure your browser to reject cookies, though this may affect certain platform features.
3. Data Storage, Security & Third-Party Sharing
Storage & Security
All g20 user data is stored on servers protected with industry-standard SSL encryption. Access to personal data is restricted to authorised personnel only and solely for legitimate operational purposes. We retain data for as long as your account remains active or as required for legal and operational purposes.
While we take reasonable security measures, no data storage system is entirely risk-free. In the event of a security breach affecting your data, we will notify you as soon as possible via your registered email.
Third-Party Sharing
G20 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, we may share necessary data with:
- Approved payment processors to securely handle your MYR transactions
- Game software providers to ensure smooth platform functionality
- Law enforcement authorities when required under Malaysian law
All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to the same standards we uphold.
4. User Rights Over Personal Data
As a g20 user, you have full rights over the personal information you provide to us. These rights are part of our commitment to transparency and respect for your privacy.
You have the right to request a copy of the personal information we hold on your account. Submit your request via our support email and it will be processed within a reasonable timeframe.
If you find that any of your personal information is inaccurate or out of date, you have the right to request a correction. Some information can be updated directly through your account settings on the g20 platform.
You have the right to request deletion of your personal data, subject to record-keeping requirements mandated by Malaysian law. Account closure requests can be submitted through our support channels.
5. Policy Changes & How to Contact Us
Amendments to the Privacy Policy
G20 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or technological advancements. Users will be notified of any significant changes via their registered email or a prominent notice on the platform.
Users are encouraged to review this page periodically to stay informed of the latest version of this policy. Continued use of the platform after any changes are published constitutes your acceptance of those amendments.
Contact Our Privacy Team
If you have any questions, concerns, or requests regarding your privacy and personal data protection, the g20 team is here to help. Please submit your request via:
We aim to respond to all privacy enquiries within three to five business days. Please include your account number and a clear description of your enquiry to help us assist you faster. For general platform questions, do also visit our FAQ page.
Your Data is Safe with g20
We prioritise the privacy and security of your information across every aspect of our platform. Register with confidence today.